Your Privacy, Our Priority
Top Priority

Welcome to k12x's Privacy Policy. This document provides a complete overview of how your personal information is collected, used, stored, and protected on our platform.

K12x is a trusted online gaming and betting platform serving Bangladesh and multiple other countries. We believe that every user's right to privacy is a fundamental right, and upholding it is our responsibility.

By using the k12x website, app, or any of our services, you are considered to have agreed to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and support@k12x.wsto get in touch with us.

K12x only collects information that is genuinely necessary to operate our services. A detailed breakdown of the data we collect is provided below:

K12x collects information through several methods. Here's what you should know about each:

• Information You Provide Directly: Information you provide during registration, KYC verification, or when contacting support.
• Automatically Collected Information: Information collected through cookies, log files, and tracking technologies when you use our website or app.
• From Third Parties: Information received from payment processors (bKash, Nagad, etc.), identity verification providers, and fraud prevention services.
• Social Login: If you log in using a social media account, we may receive limited information (such as your name and email) from that platform.
• Referral Information: If you arrived via a referral link, information about the referrer is collected.

Please note that k12x collects information only through fair and lawful means. No deceptive or covert methods are ever used.

K12x uses the information it collects for the purposes listed below. Each purpose is clearly defined, and we are committed to avoiding any unnecessary use of your data:

• Account Management: Registration confirmation, login security, and account-related communications.
• Service Delivery: To facilitate gameplay, betting, deposits, withdrawals, and bonus distribution.
• Identity Verification: To comply with Anti-Money Laundering (AML) and KYC regulations.
• Security Assurance: To prevent fraud, deception, and unauthorized access.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Legal Obligations: Compliance with applicable laws and regulatory requirements.
• Contact: To keep you informed about important updates, security alerts, and offers (subject to your consent).
• Responsible Gaming: Identifying unusual gaming patterns and providing assistance where needed.

K12x never sells your personal information. However, certain data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and approved banks to process deposits and withdrawals.
• KYC Partner: With licensed verification providers to complete identity verification.
• IT Infrastructure Services: With trusted technology providers for secure cloud storage and server management.
• Legal Requirements: In response to court orders, government directives, or requests from regulatory authorities.
• Fraud Prevention: With industry-standard fraud prevention agencies.

K12x enters into strict Data Processing Agreements (DPAs) with every third-party partner, ensuring they also comply with our privacy policy.

K12x uses cookies and similar technologies to enhance the usability of its website and app and to ensure security. Cookies are small data files stored in your browser.

• Essential Cookies: Used to maintain login sessions and manage security features. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand website traffic and usage patterns (anonymized data).
• Marketing Cookies: To show you relevant offers — only with your consent.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

To keep your information secure, k12x has put in place both technical and administrative safeguards:

• 256-bit SSL/TLS Encryption: Industry-standard encryption is applied to all data transfers.
• Encrypted Database: All sensitive data stored on our systems is kept in an encrypted state.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Regular Security Audits: Regular system audits conducted by independent experts.
• Access Controls: Only authorized personnel may access information on a need-to-know basis.
• Backup Systems: Regular backups are maintained to prevent data loss.

Retention Period: Your data is retained for as long as your account remains active. Following account closure, certain information may be kept for up to 5 years to meet legal obligations. After that period, data is permanently deleted or anonymized.

K12x respects the data rights of every user. You have the following rights:

To exercise these rights, support@k12x.wsto email us. We will respond to your request within 30 days.

K12x strictly refrains from providing services to anyone under the age of 18. Under our Privacy Policy:

• Age verification is mandatory at the point of registration.
• If a user is found to be underage, their account will be suspended immediately.
• No personal information of minors is knowingly collected or stored.
• If a minor's data has been collected, it will be deleted upon a parent or guardian's request.

K12x may update this Privacy Policy from time to time. For significant changes, we will:

• A clear notice will be posted on the website.
• Registered users will be notified by email.
• The date of any changes will be updated at the top of this page.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

Contact Us: For any privacy-related questions, concerns, or requests, please get in touch with us:

• Email: support@k12x.ws
• Website: k12x.ws